Frequently Asked Questions
Everything you need to know about our ethical beauty standards.
Are your products cruelty-free and vegan?
Yes, absolutely. At actually fair., we ensure that 100% of our products are never tested on animals and contain zero animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin, you can return it within 30 days of purchase for a full refund or exchange.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed with sensitivity in mind, avoiding harsh sulfates, parabens, and synthetic fragrances.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your package directly through the 'My Account' section on our website.
Do you offer sustainable packaging?
We are committed to the planet. Our bottles are made from recyclable glass and PCR plastics, and our shipping boxes are 100% biodegradable.